Newwave Design logo
UX & CRO

Better experiences, better conversions

We combine user experience research with conversion rate optimisation to improve how your website performs. Data-driven improvements that directly impact revenue.

View our work
CRO analysis
What we do

User-centred design that drives measurable results

Data Driven

Decisions backed by analytics and testing.

User Focused

Design based on real user behaviour.

Continuously Improved

Ongoing testing and optimisation.

Revenue Focused

Everything tied to business outcomes.

UX audit & research

We analyse your website to understand how users interact with it and where opportunities exist. Heatmaps, session recordings and user testing reveal the full picture.

  • Heatmap and scroll analysis
  • User session recordings
  • User testing and interviews
  • Competitor UX analysis

Conversion optimisation

We identify and fix conversion barriers. From checkout flows to landing pages, we optimise every step of the user journey to improve conversion rates.

  • Conversion funnel analysis
  • A/B and multivariate testing
  • Form and checkout optimisation
  • Landing page optimisation
Conversion rate optimisation

UX design

We redesign user journeys and interfaces based on research insights. Better experiences that make it easier for users to achieve their goals.

  • User journey mapping
  • Wireframing and prototyping
  • Information architecture
  • Interaction design
UX design process
Technology

Technology we support

Google Analytics
Google Ads
SEMrush
Ahrefs
Shopify
WordPress
WooCommerce
HubSpot
Klaviyo
Hotjar
Moz
Microsoft Dynamics
VWO
Piwik PRO
Vercel
Sanity
FAQs

Further details about our UX & CRO offering

Get in touch
Can UX and CRO work run alongside existing marketing activity?+

Yes. UX and CRO work complements acquisition activity by improving what happens once visitors arrive. Better on-site performance means existing paid and organic channels generate more return from the same traffic.

How do you identify where to focus conversion improvements?+

We review analytics, user behaviour patterns, funnel drop-off points, and page intent to identify where the most significant conversion opportunities lie. This ensures effort is directed at changes that will have a measurable impact.

How quickly can improvements show results?+

Some changes can improve performance relatively quickly, while more significant gains typically come from a sustained optimisation process involving testing, analysis, and iteration over time. We set realistic expectations and track progress transparently.

What does your UX and CRO service focus on?+

Our UX and CRO service focuses on improving user journeys and conversion performance through structured research, evidence-based design changes, and iterative testing. The aim is to increase the value of existing traffic rather than simply driving more of it.

Get in touch

Let's take your business to the next level.

We just need a few details to get started. Tell us a bit about your project and we will be in touch to discuss your options.